Describe outputs in measurable terms
“Create social content” is hard to estimate. “Create eight static social graphics in two sizes, using supplied copy and brand assets” tells both sides what is being delivered. Include format, quantity and the required input from the client.
Separate revisions from new deliverables
A revision refines an agreed deliverable. A new page, another campaign concept or a feature added after approval may be new work. Define the review rounds and the approval points in your proposal, rather than deciding what counts only after a disagreement.
Agree a simple change process
- Summarise what the client wants to add or change.
- Check whether it is included in the original scope.
- Estimate the extra price and schedule impact.
- Get written approval before starting the additional work.
- Update the project plan so both sides use the same version.
A message you can adapt
Thanks for outlining [change]. The agreed scope covers [original deliverable]. Adding [new work] would cost [amount and currency] and move the target date to [date]. Please confirm if you would like to proceed; I will wait for approval before starting the extra work.
The purpose is to make the impact clear and let the client decide. Keep the wording factual, and offer a reduced-scope option if the budget is fixed.
Close the project deliberately
Use a handover checklist to record the delivered files, access, outstanding issues and any ongoing support arrangements. Specify how long any included support lasts and what it covers. A clear finish line avoids treating every later request as part of the original project.